Terms & Conditions of Sale

NORMAL BUSINESS HOURS
Mon - Fri: 8:00 AM to 5:00 PM Central (Wisconsin, Texas locations)
Mon - Fri: 8:00 AM to 5:00 PM Pacific (California location)
Excludes holidays

ORDERING METHODS
Order online with our secure shopping cart and checkout system.
Call CFS toll-free at (800) 556-7188 or from outside USA call (414) 421-2600.
Email Purchase Orders to your individual account manager (must have terms established)

PAYMENT METHODS
Credit Card: Visa, MasterCard, Discover, American Express
Check (payable to Custom Fabricating & Supplies)
Purchase Order (Net 30): Subject to credit approval. Customers must place an initial order with credit card before applying for an account. Past due accounts subject to service charge of 11/2% per month (18% per annum) on unpaid balances until paid.
Bank Wire or ACH

INTERNATIONAL ORDERS
CFS sells and ships internationally. Payment will be required prior to shipment via bank wire. Shipping will be via customers’ FedEx, UPS or DHL account. Alternatively, customer may arrange pick-up by a freight forwarder of their choice.

PRICING
Current pricing may be found online at www.customfabricate.com or by contacting a CFS Representative. Minimum Order: $50 USD. Pricing is subject to change without notification. Pricing discrepancies will be confirmed prior to shipment. Prices are net and do not include any applicable federal, state, or local taxes, which will be either billed to or assumed by purchaser. All quantity prices apply to single shipments only. CFS reserves the right to adjust orders to the nearest full case.

SALES TAX
We will collect applicable sales tax on Products shipped to the states for which we determine we have a duty to collect sales tax. If your company is tax exempt, the certificate must be on file prior to order shipment to qualify for exempt status.

SHIPPING AND HANDLING
All orders are F.O.B., any CFS location. CFS has 3 shipping locations which may result in split shipments from multiple locations, each with separate freight charges. Shipments will be made as nearly as possible in accordance with dates specified by seller’s acceptance of order, subject to any or all causes beyond seller’s control.

SHIPPING CHARGES
Prepaid shipping and handling charges are calculated by our based on the weight and volume of the products and the shipping destination. Orders placed before 3:00 PM Central Time on a business day can typically be shipped the same day. Please call to verify stock and shipping schedule. For prepaid shipping charges, CFS reserves the right to select UPS or FedEx as the carrier.

FREIGHT ACCOUNTS
Upon request, CFS will ship on the customers’ freight account. A valid account number must be provided at the time of order. If we are unable to use the account information provided, CFS reserves the right to prepay and add the shipping amount to customer invoice. If for any reason the carrier places shipping charges on a CFS account, customer remains liable for all fees. If the carrier charges additional fees due to an incorrect address, incorrect or invalid account number or an undeliverable package, customer will be responsible for those fees. This includes address correction fees, undeliverable fees, shipping charges for returning an undeliverable package and shipping charges for re-sending the package to the correct address.

LOST AND DAMAGED SHIPMENTS
UPON DELIVERY, inspect all goods CAREFULLY for damage. If goods are damaged, refuse on delivery, and contact CFS immediately for further instructions. DO NOT SIGN Delivery Receipt until you can count all pieces. Sign only for what you have received. If signed short, contact CFS immediately and CFS will proceed to file a loss claim. Any replacements will require issuance of a new Purchase Order.

CONCEALED LOSS & DAMAGE
Report concealed loss or damage to carrier within 48 hours and request inspection by the carrier. This is absolutely necessary: otherwise, the carrier will not be liable for payment or settlement of concealed damage freight claims. CFS will advise you on the best procedure to follow in filing a freight claim. However, CFS cannot assume any responsibility with respect to concealed lost & damaged freight claims.

ASSORTING PRIVILEGES
All items are assortable to determine case quantity for pricing, except as noted elsewhere in this schedule. Quantity ordered under this condition must be single shipment, to one destination, to qualify for quantity pricing.

NON-STANDARD & SPECIAL ITEMS
CFS reserves the right to increase or decrease order by 10% over or under the specified quantity. CFS will not be responsible for any special requirements not stated on the purchase order or disclosed by customer.

RETURNS
All merchandise delivered is non-returnable, except as authorized in writing by CFS in Wisconsin. Unauthorized returns will be refused. All returns will be subject to a re-stocking fee. All special order items or sizes slit to order are not returnable. Returned Goods Authorization Number (RGA) must be clearly marked on all returned items. RGA must be requested within 10 days of product shipment and shall expire 30 days after date of issuance of RGA.

CANCELLATION
Contact CFS to obtain a cancellation number. Cancellations will not be accepted without a cancellation fee if a product has been converted or slit to order. Cancellations will not be accepted on non-standard items and blanket purchase orders. ERRORS – Typographical and clerical errors subject to corrections.

PRODUCT USE
Many factors beyond CFS’s control and uniquely within the users’ knowledge and control can affect the use and performance of our products in a particular application. Therefore, the user is solely responsible for evaluating any product to determine the fitness for a specific purpose and suitability for the method of application.

WARRANTY
CFS warrants its products to be free from defects in material and workmanship. Should any failure to conform to this warranty appear after the initial date of shipment, CFS shall issue a credit in favor of purchaser in an amount not to exceed the purchase price of the products. Products are sold with the understanding that the buyer has independently determined the suitability of the product for his purposes and he is reminded that a few materials are sensitive to adhesive tapes and discretion should be used in their application. Bulletins, specifications, product and testing reports, and other descriptive and advertising material and information are based on research testing and are believed to be reliable, but constitute no part of this warranty, which is exclusive and strictly limited to the foregoing. This warranty is exclusive and is in lieu on any implied warranty of merchantability, fitness for a particular purpose, or other warranty of quality, whether express or implied, except the warranty of title and against patent infringement. No waiver, alteration, additions, or modifications of the foregoing conditions shall be valid unless made in writing and manually signed by an officer of CFS. No agent or representative is authorized to give any guarantee or make any statement contrary to or inconsistent with this warranty.

LIMITATION OF LIABILITY
In no event shall CFS be liable for any incidental or consequential damages, including but not limited to loss of profit, loss of use or production, or loss of capital. The remedies of purchaser set forth herein are exclusive and the total liability of CFS with respect to any contract or anything done in connection therewith, such as the performance or breach hereof, or from the manufacture, sale, delivery, resale, installation, or use of any products, whether arising out of contract, negligence, strict tort, or under any warranty, or otherwise, shall not exceed the purchase price of the products upon which liability is based.

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